Our Commitment to Photographers

At Camera Promotion Store, we understand that photography is more than just a hobby—it’s a passion. Whether you’re a beginner exploring our starter kits or a professional upgrading your DSLR equipment, we’re committed to ensuring your experience with us is as flawless as the images you’ll capture. Our shipping and returns policies are designed with your complete satisfaction in mind.

Shipping Information

Order Processing

We typically process orders within 1-2 business days after payment confirmation. During peak seasons, processing may take slightly longer, but we’ll keep you informed every step of the way.

Shipping Methods

Shipping Method Delivery Time Cost Carrier
Standard Shipping 10-15 business days after shipment $12.95 DHL or FedEx
Free Shipping 15-25 business days after shipment Free for orders over $50 EMS

Please Note: We ship globally but cannot deliver to some Asian countries and remote regions. Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

Returns & Exchanges Policy

Our Satisfaction Guarantee

We want you to be completely satisfied with your photography equipment. If any item doesn’t meet your expectations, our straightforward returns process makes it easy to find the right solution.

Return & Exchange Eligibility

You may return or exchange most items within 15 days of receiving your order, provided they meet the following conditions:

  • Items must be in original packaging with all accessories included
  • Products must be unused and in the same condition as when received
  • You must have the original receipt or order confirmation

Eligible Items for Return/Exchange

  • Cameras (DSLR, Film, Digital Video, Beginner Cameras)
  • Camera Lenses and Lens Caps
  • Flash Units and Filters
  • Cases & Bags
  • Batteries and Camera Accessories
  • Unopened film products (B&W Film, Colour 35mm Film)

Non-Returnable Items

To ensure the quality and safety of our products, the following items cannot be returned or exchanged:

  • Opened film products (B&W Film, Colour 35mm Film, Instant Film) due to light sensitivity and potential exposure
  • Disposable Cameras (once purchased, as these are single-use items)
  • Instruction Manuals (digital or physical copies, as these can be duplicated)
  • Items that show signs of use, damage, or missing original packaging
  • Products purchased more than 15 days ago

Return & Exchange Process

1

Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order at [email protected]. Use our return request template to ensure we have all necessary information.

2

Receive Return Authorization

We’ll email you a Return Authorization Number and shipping instructions within 24 hours of your request.

3

Package Your Items

Securely package the items in their original packaging, including all accessories and documentation. Include a copy of your order confirmation.

4

Ship Your Return

Ship the package to our address using a trackable shipping method. We recommend insuring your return for valuable camera equipment.

5

Processing

Once we receive your return, we’ll inspect the items and process your refund or exchange within 3-5 business days.

Refund Information

Refund Timeline

  • Credit Card/PayPal Refunds: 5-10 business days after we process your return
  • Bank Transfers: 7-14 business days depending on your financial institution

Refund Method

Refunds will be issued to the original payment method used for purchase:

  • Visa, MasterCard, JCB – refunded to your card
  • PayPal – refunded to your PayPal account

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Exchange Policy

If you need to exchange an item for a different product:

  • Exchanges are subject to product availability
  • Price differences will be refunded or charged accordingly
  • We’ll ship your exchanged item once we receive and process your return
  • Exchanges follow the same 15-day timeframe as returns

Defective or Incorrect Items

If you receive a defective product or incorrect item:

  • Contact us immediately at [email protected]
  • We’ll provide a prepaid shipping label for returns of defective/incorrect items
  • Expedited processing for replacement items
  • No restocking fees for defective or incorrect items

Need Assistance?

Our customer service team is here to help with any questions about shipping, returns, exchanges, or your photography equipment needs.

Email: [email protected]

Response Time: Typically within 24 hours

Shipping Address for Returns:
Camera Promotion Store Returns Department
1952 Kembery Drive
Chicago, US 60605

Thank you for choosing Camera Promotion Store. We appreciate your trust in us for your photography needs and are committed to ensuring your complete satisfaction with every purchase.

– The Camera Promotion Store Team