Our Commitment to Your Satisfaction
At Camera Promotion Store, we’re dedicated to ensuring your photography experience is as perfect as your shots. Just as we carefully select our cameras, lenses, and film to meet the needs of photographers at all skill levels, we’ve designed our returns policy with your complete satisfaction in mind.
Whether you’re a beginner exploring our starter kits or a professional upgrading your DSLR equipment, we want you to feel confident in every purchase. If any item doesn’t meet your expectations, our straightforward returns process makes it easy to find the right solution.
Return & Exchange Eligibility
Items Eligible for Return/Exchange
- Cameras (DSLR, Film, Digital Video, Beginner Cameras)
- Camera Lenses and Lens Caps
- Flash Units and Filters
- Cases & Bags
- Batteries and Camera Accessories
- Unopened film products (B&W Film, Colour 35mm Film)
Non-Returnable Items
To ensure the quality and safety of our products, the following items cannot be returned or exchanged:
- Opened film products (B&W Film, Colour 35mm Film, Instant Film) due to light sensitivity and potential exposure
- Disposable Cameras (once purchased, as these are single-use items)
- Instruction Manuals (digital or physical copies, as these can be duplicated)
- Items that show signs of use, damage, or missing original packaging
- Products purchased more than 15 days ago
Condition Requirements
To be eligible for return or exchange, items must be:
- In original packaging with all accessories included
- Unused and in the same condition as when received
- Accompanied by the original receipt or order confirmation
Return & Exchange Process
Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
We’ll email you a Return Authorization Number and shipping instructions within 24 hours of your request.
Securely package the items in their original packaging, including all accessories and documentation. Include a copy of your order confirmation.
Ship the package to our address using a trackable shipping method. We recommend insuring your return for valuable camera equipment.
Once we receive your return, we’ll inspect the items and process your refund or exchange within 3-5 business days.
Refund Information
Refund Timeline
- Credit Card/PayPal Refunds: 5-10 business days after we process your return
- Bank Transfers: 7-14 business days depending on your financial institution
Refund Method
Refunds will be issued to the original payment method used for purchase:
- Visa, MasterCard, JCB – refunded to your card
- PayPal – refunded to your PayPal account
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.
Return Request Template
Use this template when contacting us about a return or exchange to ensure we can process your request quickly:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Camera Promotion Store Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify – defective, wrong item, changed mind, etc.]
Preferred Resolution:
[ ] Full Refund [ ] Exchange for: [Product Name and Details if Exchanging]Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number – Optional]
Thank you for your assistance with this matter.
Sincerely,
[Your Name]Exchange Policy
If you need to exchange an item for a different product:
- Exchanges are subject to product availability
- Price differences will be refunded or charged accordingly
- We’ll ship your exchanged item once we receive and process your return
- Exchanges follow the same 15-day timeframe as returns
Defective or Incorrect Items
If you receive a defective product or incorrect item:
- Contact us immediately at [email protected]
- We’ll provide a prepaid shipping label for returns of defective/incorrect items
- Expedited processing for replacement items
- No restocking fees for defective or incorrect items
Need Assistance?
Our customer service team is here to help with any questions about returns, exchanges, or your photography equipment needs.
Email: [email protected]
Response Time: Typically within 24 hours
Shipping Address for Returns:
Camera Promotion Store
Returns Department
1952 Kembery Drive
Chicago, US 60605
Thank you for choosing Camera Promotion Store. We appreciate your trust in us for your photography needs and are committed to ensuring your complete satisfaction with every purchase.
– The Camera Promotion Store Team